Wasan Group of Companies

Return Policy

  1. Return Policy

    1. In the event You receive a damaged/defective Product or a Product that does not comply with the specifications as per your original order, You are required to get in touch directly with the Vendor.

    2. Upon receiving Your complaint, the Vendor shall verify the authenticity and the nature of the complaint and if the Vendor is convinced that the complaint is genuine, the Vendor will be responsible for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the Products, the Vendor reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by the Vendor in this regard. You expressly acknowledge that the Vendor selling the defective Product/Service will be solely responsible to You for any claims that You may have in relation to such defective product/service and the Company shall not in any manner be held liable for the same.

    3. Before accepting shipment of any Product, kindly ensure that the Product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform the respective Vendor or the Company at the earliest. The return process of the Product may be restricted by the Vendor depending on the nature and category of the Product.

    4. In order to return any Products sold through the Website, You are required to comply with the below mentioned conditions, viz:

  1. Please notify the Company or the respective Vendor of receipt of a damaged/defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, the Company shall not be held liable for the failure to replace the order;

  2. Products should be unused;

  3. The Vendor may arrange pick-up of the damaged/defective product through its own logistics partner. In the event the Vendor is unable to do so, the Vendor will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with the Vendor;

  4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;

  5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;

  6. The returned products are subject to verification and checks by the Vendor in order to determine the legitimacy of the complaint/ return.

    1. In the event the return of a Product is duly accepted by the Vendor, the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You by the Vendor. Refund will be processed based on the mode of payment and the Vendor or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:

  1. Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by the Vendor;

  1. For Cash on Delivery payments, You will be provided with a refund cheque.

  1. If the Product can be repaired by the service centre, the Vendor would get the same repaired and send it back to You.

  1. A promo code, once used shall not be refunded in case of cancellation of order either by customer or the Vendor.

  1. Cancellation

    1. Cancellation by the Vendor: There may be certain orders that the Vendor is unable to accept and must cancel. The Vendor reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the Product or quantities ordered by You, non-availability of the Service, inaccuracies or errors in pricing information, or problems identified by the Company's credit and fraud avoidance department. The Company or the Vendor as the case may be may also require additional verifications or information before accepting any order. The Vendor will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or the Vendor.

    2. Cancellation by the User : In case of requests for order cancellations, the Vendor/s reserve the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if the Vendor receives a cancellation notice and the order has not been processed/approved by the Vendor, the said Vendor shall cancel the order and refund the entire amount to You within a reasonable period of time. The Vendor may not be able to cancel orders that have already been processed. The Vendor has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by the Vendor and accept Vendor's decision regarding the cancellation.

    3. The Vendor reserves the right to cancel any orders that classify as 'Bulk Order' as determined by the Vendor as per certain criteria. Any reward point or promo code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  1. Products ordered are not for self-consumption but for commercial resale

  2. Multiple orders placed for same product at the same address

  3. Bulk quantity of the same product ordered

  4. Invalid address given in order details

  5. Any malpractice used to place the order

    1. Failure to Sell by the Vendor: Unless due to Your negligence, in the event the Vendor fails to complete a sale of a Product or a Service when presented by You with a valid voucher or otherwise, You acknowledge that the Vendor will be solely liable to reimburse such amount as has already been paid by You for the purchase of such order. Further, You agree that the Company will not be held liable for failure of the Vendor to make available any product or service therein.

    2. Links to Third Party sites: The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of the Company or the Website and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Company is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. The Company is providing these links to You only as a convenience, and the inclusion of any link does not imply endorsement by the Company or the Website of the Linked Sites. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


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